Warranty Policy

Actual product specifications (Frame, Geometry & Type) and colors may vary and all features, functionality and other product specifications are subject to change without prior notice or obligation/according to market conditions.

Warranty Details

• The warranty applies only to the original owner of a Suncross/Raleigh bikes & Spare/Accessories and is not transferable to subsequent owners.
• The lifetime warranty is applicable only on frames of the Suncross/Raleigh bikes.
• The limited warranty on forks (suspension or rigid) is applicable during six months from date of purchase for the original owner.
• Fading & Rust perforation, stains, scratches of parts, paint, stickers, or other accessories due to direct exposure of sunlight or moisture or rain water or pack of negligence to keep the care of the product will not be considered under claim of warranty. (To help process your query quickly please provide proof of purchase, frame number & images and any other information you can provide which can be analysed by the quality and technical department to issue any claims- if need be and proven for.)
• This warranty is void if the Suncross/Raleigh bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
• This warranty applies only to bikes purchased from Authorized Suncross/Raleigh Dealers.
• This warranty doesn't cover any type of labour charges or shipping charges for part replacement or changeover of any part, Tires and Tubes, normal wear and tear, Improper assembly installation of components, parts of accessories not originally intended damage or failure due to accident, misuse, neglect or abuse of the product.

Specific Warranty Exclusions

The following instances are specifically excluded from the coverage of this warranty.

• Any defect arising from normal wear and tear, improper assembly or follow-up maintenance.
• Installation or modification of components, parts, or accessories not originally intended for or compatible with the bike.
• Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure.
• Damage or failure due to accident, misuse, abuse, or neglect.
• Normal wear and tear, scratches, peeling of paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking.
• Also, Suncross/Raleigh bikes used for following activities
  • Used in any competitive sport
  • Used for stunt riding, jumping, aerobatics or similar activity
  • Modified in any way
  • Modified with the addition of a motor
  • Ridden by more than one person at a time
  • Rented, sold, or given away

E-BIKE

Frame & Mechanicals

• Lifetime Warranty for frames only for bikes purchased from Authorized Suncross/Raleigh Dealers.
• The Frame is certified for road and city use only. Any use outside the designed environment voids warranty. Replacement or repair will be in discretion of the Company.
• If customer identifies any fault in frame, it should be serviced only by Authorized Suncross/Raleigh Dealers, warranty will be void if serviced by non-authorized dealer.
• In case of genuine fault covering under warranty, cost including replacement parts, will be borne by the Company.
• Labour cost will be borne by the user.
• Damage due to rough use, stunts, natural calamity, accidents, improper storage, natural wear, intentional damages by user, fall will not be covered under warranty. Decision of type of damage will be taken by the Company and communicated to customer before initiating repair.
• Natural wear, scratches, peeling of Paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking is not covered under warranty.
• All mechanicals other than frame are only covered under warranty only for manufacturing defects, to be reported within 7 days of purchase if any.
• This warranty doesn't cover any type of labour charges or shipping charges for part replacement or changeover of any part, Tires and Tubes, normal wear and tear, Light Saddle, Horn Light, Improper assembly installation of components, parts of accessories not originally intended damage or failure due to accident, misuse, neglect or abuse of the product.

Controller

• Warranty period of controller is of two year from date of purchase.
• Controller damage due to ingress beyond design condition is not covered under warranty. Replacement or repair will be in discretion of the Company.
• Damage due to non-authorized dealer service is not covered under warranty.
• Use of non-approved accessories will void warranty.
• Any rewiring of harness will void warranty.
• Operational issues or defect due to Smart lock will not be covered under warranty.
• Opening of Controller will void warranty.
• The controller warranty does not include damage from power surges due to any causes including lightning strikes, shorting due to water etc.

Motor & Rim

• Warranty period of motor is of two year from date of purchase.
• Motor damages and ingress due to reasons above Design conditions is not covered.
• Opening or servicing of motor that is performed by other than Authorized Suncross/Raleigh Dealers will void warranty
• Natural wear, scratches, peeling of Paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking is not covered under warranty
• Damage due to rough use, stunts, natural calamity, accidents, improper storage, natural wear, intentional damages by user, fall will not be covered under warranty. Decision of type of damage will be taken by the Company and communicated to customer before initiating repair.
• Cracking of rim is not covered under warranty.
• The Motor warranty does not include damage from power surges due to any causes including lightning strikes, shorting due to water, surge while charging etc. or Overcharging and voltage fluctuations, short circuit.

Battery

• Warranty period of battery pack is of 2 years from date of purchase.
• It is highly recommended never to wash or drown battery and any damage due to negligence will void warranty.
• The battery warranty does not include damage from power surges, use of improper charger, water damage, improper maintenance, or such other misuse or normal wear.
• Natural degradation of battery pack is not covered under warranty. Maximum battery degradation of 25% after 600 charge bike or 2 year which ever first is normal.
• Storage of battery: Battery should be charged 100% before storing and should be charged at least once in 1 month. Also make sure that battery will not come in contact with water. Failing to do so will void warranty. Never store battery fully discharged. Company will not be responsible for any accident or damage due to improper storage.

Display

We offer a limited warranty for electric bike displays against defects in materials and workmanship under normal use for a period of 6 months from the date of purchase of the retail customer.

What is Covered:

This warranty covers defects in the display unit, including but not limited to:

• Screen malfunctions
• Faulty connectors
• Internal electronic failures

What is Not Covered:

• Damage due to misuse, abuse, or accidents
• Unauthorized modifications or repairs
• Damage caused by environmental factors (water, extreme temperatures, etc.) water resistance upto 15 minutes only*
• Normal wear and tear